Public Offer

1. Terms and Definitions

• “Platform” — the Provider's online platform at https://courses.ecoind-consulting.com through which the Services are provided.
• “Customer” — a legally capable natural person who has accepted this offer.
• “Services” — information and consulting services in the form of access to Webinars and/or Courses selected by the Customer on the Platform.
• “Webinar” — a live online session held on a scheduled date and time using a video conferencing service (Zoom or similar).
• “Course” — a set of asynchronous video materials and accompanying materials available to the Customer for self-paced study.
• “Personal Link” — a unique access link to a Webinar or Course sent to the Customer's email after payment.
• “Certificate” — an electronic document (PDF) confirming completion of a Course or participation in a Webinar, bearing a unique number and publicly verifiable on the Platform.

2. Subject of the Agreement

The Provider undertakes to provide the Customer with information and consulting services — namely, access to the Webinars and/or Courses selected by the Customer — and the Customer undertakes to pay for the Services in the manner and on the terms set out in this offer.

The description of each Webinar and Course (subject matter, programme, duration, Webinar date and time, Course access period, price) is published on the relevant Platform page and forms an integral part of the Agreement.

The Services are of an information and consulting nature and do not constitute licensed educational activity; no state-recognised education documents are issued. [The licensing wording is to be verified by legal counsel against the actual content of the programmes.]

3. Acceptance of the Offer

This offer is accepted when the Customer completes all of the following: selects a Webinar or Course on the Platform, fills in the order form (first name, last name, email, and optionally phone number and country), ticks the checkboxes confirming acceptance of this offer and the Privacy Policy, and pays the full price of the Services.

The Agreement is concluded upon receipt of payment. By paying for the Services, the Customer confirms having read the terms of the offer and the description of the selected Service in full and accepting them without reservation, and confirms being at least 18 years old and legally capable.

4. Provision of the Services

• After payment is confirmed, the Provider sends a confirmation email with the Personal Link to the email address specified by the Customer at checkout. No account registration or password is required.
• Access to a Webinar is provided on the date and at the time specified on the Webinar page. The joining link and reminders are sent to the Customer's email.
• Access to a Course is provided for the period specified on the Course page [proposed default: 12 months from the date of payment — company decision], after which it may be terminated.
• The Personal Link is intended solely for the Customer's personal use; sharing the link with third parties or sharing access is prohibited. If a violation is detected, the Provider may restrict or terminate access without a refund.
• The Customer must provide a valid email address and ensure access to it (including checking the spam folder). The Provider is not liable for inability to provide the Services caused by incorrect data supplied by the Customer.
• Technical requirements: a device with Internet access, an up-to-date browser, and, for Webinars, the ability to use the video conferencing service. Meeting these requirements is the Customer's responsibility.
• A Webinar Service is deemed rendered when the Webinar ends; failure to attend without a timely refund request (Section 6) does not entitle the Customer to a refund. A Course Service is deemed rendered when access to the Course materials is provided. [The moment of deemed performance and its consequences are to be reviewed by legal counsel.]

5. Prices and Payment

• Prices are listed on the Platform in Kazakhstani tenge (KZT) and/or US dollars (USD).
• Payment is made by bank card via the payment provider [payment provider name]: the Customer is redirected to the provider's secure payment page; card details are not transferred to the Provider and are not stored on the Platform.
• The payment obligation is deemed fulfilled once the payment is confirmed by the payment provider.
• Bank and payment system fees, as well as any exchange rate differences when paying in a currency other than the currency of the Customer's account, are borne by the Customer.
• The Provider may change the prices of the Services unilaterally; new prices do not apply to Services already paid for.

6. Refunds

[This section is drafted as a reasonable baseline; specific periods and conditions are subject to the company's decision and legal review for compliance with the consumer protection legislation of the Republic of Kazakhstan.]

• Webinars: the Customer may cancel participation and request a full refund by sending a request to the Provider's email no later than [24 hours] before the Webinar starts. Once the Webinar has started, the payment is non-refundable, except where the Service was not provided due to the Provider's fault.
• Courses: the Customer may request a full refund within [14 calendar days] of the payment date, provided the Customer has not started the Course (has not opened the Course materials via the Personal Link). Once the Course has been started, no refund is made, except where the Service was not provided due to the Provider's fault.
• If a Webinar is cancelled or rescheduled by the Provider and the new date and time do not suit the Customer, the payment is refunded in full upon the Customer's request.
• A refund request must be sent from the email address used at checkout to hello@ecoind-consulting.com and include the order details. Requests are reviewed within [10 business days; period — company decision]. Refunds are made using the same payment method; crediting times depend on the bank and the payment provider.

7. Certificates

• Upon completion of a Course or participation in a Webinar (where provided for in the Service description), a PDF Certificate is sent to the Customer's email.
• Each Certificate bears a unique number; its authenticity can be verified by anyone on the Platform's public verification page using the Certificate number.
• The Certificate confirms completion of a Course or participation in a Webinar and is not a state-recognised education document.
• For the Certificate to be issued correctly, the Customer must provide their accurate first and last name at checkout.

8. Intellectual Property

• All Webinar and Course materials (video recordings, presentations, texts, images, methodological materials) are intellectual property of the Provider or its licensors.
• The Customer is granted a limited, non-transferable right to use the materials solely for personal, non-commercial study during the access period.
• The following are prohibited: recording, copying, downloading (except materials expressly intended for download), reproduction, distribution, publication, transfer to third parties, and public display of the materials, including Webinar recordings, in whole or in part.
• Violation of this Section results in termination of access without a refund and liability under applicable law. The Provider may claim damages.

9. Liability and Limitations

• The Services are provided “as is”. Webinar and Course materials are informational in nature; the Provider does not guarantee that the Customer will achieve any specific results, as these depend, among other things, on the Customer's own actions.
• The Provider is not liable for interruptions in the operation of the Platform or third-party services (video conferencing, video hosting, email, payment provider) occurring through no fault of the Provider, nor for the quality of the Customer's Internet connection.
• The Provider's aggregate liability under the Agreement is limited to the amount actually paid by the Customer for the relevant Service. [The limitation of liability is to be verified by legal counsel for enforceability under applicable law, including in consumer relationships.]
• The Customer is responsible for the accuracy of the data provided and for compliance with the terms of use of the materials (Section 8).
• Neither party is liable for the other party's indirect losses or lost profits.

10. Personal Data

The Customer's personal data is processed in accordance with the Privacy Policy published on the Platform and the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”. By accepting this offer and ticking the relevant checkbox, the Customer confirms having read the Privacy Policy and consents to the processing of personal data.

11. Force Majeure

The parties are released from liability for non-performance or improper performance of their obligations under the Agreement if caused by force majeure circumstances: natural disasters, military actions, acts of public authorities, large-scale failures of communication networks or power supply, and other circumstances the parties could not have foreseen or prevented.

The party affected by such circumstances shall notify the other party within a reasonable time. If the circumstances persist for more than [30 calendar days], either party may terminate the Agreement; in that case, the Provider refunds payment for Services not rendered.

12. Dispute Resolution and Governing Law

The relations between the parties are governed by the law of the Republic of Kazakhstan, taking into account the specifics of the AIFC legal regime applicable to the Provider as an AIFC participant.

The parties will seek to resolve disputes out of court: a claim is sent to the other party's email, with a response period of [10 business days]. If no agreement is reached, the dispute is referred to the court at the Provider's location.

[Note for legal counsel: determine the competent forum given the Provider's status as an AIFC participant — the AIFC Court / the AIFC International Arbitration Centre (IAC) or the state courts of the Republic of Kazakhstan — and assess the applicability of Kazakhstan consumer protection legislation to disputes with natural persons.]

13. Term and Amendments to the Offer

• The offer takes effect upon publication on the Platform and remains in force until withdrawn or replaced by a new version.
• The Provider may amend the terms of the offer at any time; the new version is published on this page with its version date. Amendments do not apply to Services paid for before the amendments take effect.
• The version of the offer in force at the moment of acceptance applies to the relations between the parties.

14. Provider's Details

• Name: EcoIndustrial Consulting Limited (AIFC private company)
• Registration number (BIN): 241240901192
• Registered address: 5/2 Dostyk Street, VP-4, Yesil District, Astana, Republic of Kazakhstan
• Bank details: IBAN KZ109985TB0001823136, BIC JSBKZK22, Jusan Bank JSC
• Email: hello@ecoind-consulting.com

Offer version date: July 14, 2026.