Payment, access and refunds

Payment methods

All payments are processed in Kazakhstani tenge (KZT). Prices include 16% VAT.

• Online by bank card — Visa and Mastercard, including cards issued outside Kazakhstan. The amount is always charged in tenge; if your card is in another currency, your issuing bank converts it at its own rate.
• For companies — by invoice (bank transfer). Email hello@ecoind-consulting.com with the course name and your company details, and we will issue an invoice.

How a card payment works

• Choose a course or webinar and click the enrolment button.
• Fill in the order form: first name, last name, email, optionally phone and country. Confirm the offer and privacy policy.
• Check the order and the amount on the payment page and click «Proceed to payment».
• You are redirected to the bank's secure payment page where card details are entered.
• The bank runs a 3-D Secure check: your issuing bank may request a one-time SMS code or confirmation in its mobile app.
• After a successful payment you return to our site and receive an email with the confirmation and your personal access link.

If the payment fails, no money is charged and you can try again.

How access is delivered

Services are delivered online; no physical shipping is involved.

• Video courses: a personal access link is emailed within 15 minutes of payment confirmation. The access period is stated on the course page (90 days by default, counted from the day access opens). No account or password is required.
• Live webinars: the joining link and reminders are sent by email; the session runs at the date and time shown on the webinar page.
• Early-access (pre-order) courses: access opens on the release day, and the access period starts from that date, not from the payment date.
• If the email does not arrive, check your spam folder or use «Recover access» on our site.

Refunds

• Webinars: full refund if you cancel no later than 24 hours before the start. After the webinar begins the payment is non-refundable, except where the service was not delivered through our fault.
• Video courses: full refund within 14 calendar days of payment, provided you have not started the course (have not opened the materials via your personal link).
• Early access (pre-order): full refund at any time before the course is released. If the course is not released by the announced date, we refund in full.
• If we cancel or reschedule a webinar and the new date does not suit you, the payment is refunded in full.

Send your refund request from the email used at checkout to hello@ecoind-consulting.com, stating the order number and the reason. Requests are reviewed within 10 business days. Refunds are made using the original payment method — the money returns to the same card. Crediting usually takes 3 to 10 business days depending on your bank.

Card payment security

• Your card details are entered on the bank's secure page, not on our website. We never receive, process or store card numbers, expiry dates or CVV/CVC codes.
• Every transaction is authenticated with 3-D Secure.
• Connections to our site and to the payment page are protected by TLS.
• Card transactions comply with the rules of the Visa and Mastercard international payment systems.
• Never share your SMS code or card details: neither bank staff nor our team will ever ask for them.

Our commitments

• Access to purchased materials is provided for the full stated period; if the platform is unavailable through our fault, the period is extended accordingly.
• The scope and content of a course match its description at the time of purchase.
• On completion you receive a certificate with a unique number and public online verification.
• Questions about access or content: hello@ecoind-consulting.com or WhatsApp; we reply on business days.